OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
137 ratings and 85 comments received in the last 90 days.
22 June 2025
Grassicks has been the garage we have bought our many bmw cars and they continue to be the best
20 June 2025
All the staff we encountered were friendly, welcoming & knowledgeable. We were kept updated from the point of ordering to delivery. Overall a good experience.
17 June 2025
Made sure that we were refreshed after our long drive
11 June 2025
When the vehicle was delivered the personal assistant language could not load and we subsequently found a mark on the bonnet where the ribbon had been. The car is now booked in to have this fixed. I would have given 5 stars otherwise.
04 June 2025
Everyone is very accommodating
05 May 2025
Great service from Paul and everyone at the showroom.
04 May 2025
Issac was great with our purchase
03 May 2025
Everything went according to plan. Staff went out of their way to be helpful and pleasant. Jim Mitchell was great to deal with.
03 May 2025
Salesman was very professional, not pushy, was clear on what was being offered and associated costs. Very respectful and a nice relaxed experience
02 July 2025
Service carried out promptly as arranged.
02 July 2025
Efficient & timely
01 July 2025
The young man who I dealt with was v good at explaining things about my vehicle.
30 June 2025
Staff very knowledgeable and helpful
25 June 2025
As sbove
25 June 2025
Ellis kept me updated throughout the whole process and was a joy to talk to
22 June 2025
Dealt with professionally yet warmly
22 June 2025
Good knowledgeable team making experience great
22 June 2025
Besides it all going smoothly, the first service of my car had no hidden issues
16 June 2025
Jakob was excellent and attentive, and the work done on my car was faultless. However, I was promised a complementary wash and hoover of my car. It was washed but not hoovered at all. Annoying when something is promised but not delivered.
25 June 2025
We had the car within a week as promised