OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
219 ratings and 128 comments received in the last 90 days.
28 April 2025
Great communication during the ordering and the delivery schedule of the 1 series. Fantastic explanation of the controls at handover
24 April 2025
The team were great when picking up the car, the had time set aside to go through all the need to know info, provided and discussed added benefits, and demoed all the car features to ensure I was completely satisfied
16 April 2025
They went the extra mile to make it a memorable day for me and my daughter
08 April 2025
Car wasn't ready at allotted pick up time. Otherwise handover was good. No follow up call when promised.
02 April 2025
From ordering the car and up to and including receiving the car the process was excellent
02 April 2025
Communication was good and delivery date was earlier than first expected.
01 April 2025
Our initial sales contact (David) was always knowledgeable and helpful and this was continued by Isaac.
28 March 2025
Rating only given due to a mistake made with my order. Unfortunately communication to a salesperson, no longer with the company, by telephone to correct this omission was not added to my order - privacy windows. (always included in my other BMW cars)
25 March 2025
I am extremely happy with the purchasing experience at Grassicks BMW. This is the 5th BMW that I have purchased from Grassicks, and like all my previous experiences it has been excellent from my first enquiry to delivery.
30 April 2025
Always a warm and friendly welcome from all of the team. Credit must be given to Cathryn on reception, Mark who dropped me in town, Jakub who updated me on my car and of course Ryan who prioritises you to ensure you are given the best service.
29 April 2025
Great service all staff very helpful and friendly
29 April 2025
The service staff were great when needed to rearrange appointment. Went above and beyond to help me. Felt more like the service we used to get pre-Covid and the change to different owners.
28 April 2025
Service as expected
26 April 2025
Jakib kept me updated throughout the day and was great at explaining wha had been done to the car. Superb service from Jakib
26 April 2025
Fast and cost effective.
24 April 2025
Car issue identified quickly and had personal phone call to update me on what found. Serviced as expected
23 April 2025
Good service
21 April 2025
Service experience was slow to show real customer service. Although the work was done efficiently, I felt I had to fight to get a loan car which was exasperating.
20 April 2025
Efficient and friendly service
01 May 2025
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